Returns and exchanges
Ninety days from the day it arrives. If the fit is wrong, or you just do not like it, send it back.
What to do
Email bradleycho32@gmail.com with your order number and say whether you want a different size or your money back. We reply with the return address and tell you what the postage comes to before anything goes in the post. Normally within one business day.
The one condition
Unworn and unwashed apart from trying it on. Try it on over your own underwear, the way you would in a changing room. That is the whole condition. The packaging does not need to be perfect and you do not need to give us a reason.
Who pays the postage
You do, if you have changed your mind or want a different size. We do, if it arrived damaged, faulty, or was not what you ordered. Use a tracked service either way, because we can only refund what actually reaches us.
Swapping sizes
Tell us which size you want instead. We send the replacement as soon as the original is on its way back to us. No restocking fee and no charge for the swap.
Getting your money back
We check the return when it arrives and email you either way. Approved refunds go to your original payment method within five business days of that email. Your bank usually takes another two or three days to show it.
If you bought three for the price of two
You can send back any or all of them. The refund is worked out on what you actually paid, so returning one of three refunds a share of the order total rather than the full price of one bra. Send all three back and you get the whole amount.
The formal version is in the refund policy.